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Noticeboard

Have you still not had your flu jab? For more information about our Seasonal Flu Vaccination campaign click here.

Countess of Chester introduce online booking system for Phlebotomy

A new online booking system so that patients' can book a date and time that is convenient to them to have their blood taken. This new service has been introduced to complement the existing walk in service already provided. For more information click here.

Think Physiotherapy First Save GP's Time!

The secure way of booking appointments online and ordering your repeat prescriptions.

 



Appointments

Did you know that we are able to offer you a wide variety of appointments to suit your specific needs?

Pre-Bookable Appointments

Pre-bookable appointments (up to 2 weeks in advance) allow you to visit the Surgery at your convenience on the day of your choice and at a time to suit your needs. This enables you to schedule your appointment when you want it and allows you to see the doctor/nurse of your choice.

Telephone Advice

Our Doctors and Nurses are pleased to discuss medical matters with you over the telephone if this is more convenient for you. Our Receptionists will be pleased to arrange this for you. Simply telephone 01829 771588 to book.

Appointments on the Day - Urgent Only

Appointments on the day are arranged by ringing the surgery after 08:00. These book on the day appointments are for urgent or acute problems. Please be prepared to explain to the receptionist the nature of your emergency so that we can deal with it appropriately. Please note that we generally have more appointments available in the morning than the afternoon.

Missed Appointments

We respectfully ask you to phone us if you no longer need the appointment booked for you. By letting us know you cannot attend, the slot can be used by someone else.

To view our missed appointments for August Click Here

Appointment Length

Our appointment system allows each patient 10 minutes. Should you wish to discuss more than one issue, please tell the receptionist who will arrange a double appointment for you.

If You Require a Specific Doctor

It is your right to express a preference of practitioner. However, we cannot guarantee an appointment within 48 hours. If you wish to see a particular doctor it is advisable to book your appointment as far in advance as possible.

Help Us To Help You:

  • Be prepared to help us by giving the receptionist more information if requested. All our staff are trained to handle and respect confidential information
  • If you wish to see a particular doctor at a particular time on a non-urgent matter, please book your appointment with as much advance notice as possible.
  • If you need to cancel your appointment, please ring and let us know. Appointments are always in great demand and a missed appointment could be used by someone else.
  • Remember that the surgery is better equipped than the doctor’s bag and the doctor can see six people in the surgery in the time it takes for each home visit.

Chaperones

During your appointment with a doctor, nurse or physiotherapist, you are welcome to ask for a chaperone. The doctor, nurse or physiotherapist may also ask for a chaperone whilst they are examining you. This is perfectly normal and is for the benefit of both you and the Health Care Professional.

When We Are Closed

Please see the tab "When We Are Closed" in the Opening Times page, or Click Here

 
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