Phoning the Surgery
We know our phone lines are very busy each morning so we have increased the number of staff answering calls and the number of incoming lines. In a further attempt to improve this busy time of day we would ask you to ONLY call between 8:00 am and 9:00 am to book or cancel appointments. If you call between 8:00 am and 9:00 am our staff will ask you to call back if your call is not related to booking an appointment.
This will help keep our lines free.
Our new telephone system is organised as follows:
| 8:00 am - 9:00 am||For booking or cancelling appointments|
|9:00 am - 6:30 pm||For all other patient enquiries and appointments|
2:00 pm - 6:30 pm
For test results. Please note our clinicians will contact you if they have any concerns about any results. It is not necessary to phone us.