When we are closed
Always call 999 and ask to be put through to the ambulance service if someone is seriously ill or injured and their life is at risk. For example when the person you are calling 999 on behalf of:
- has experienced a loss of consciousness
- is in an acute confused state and fits that are not stopping
- has persistent, severe chest pain
- has breathing difficulties
- has severe bleeding that cannot be stopped
Once you are connected to an ambulance 999 operator or call handler, they will ask you a series of questions to establish what is wrong. This will allow them to determine the most appropriate response as quickly as possible.
A 999 call should only be made in a genuine emergency.
When the Practice is closed you can easily use 111. You can go online or simply dial 111.
NHS 111 is a fast and easy way to get the right help, whatever the time.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Your needs will be assessed and you will be given advice about whether you need to treat yourself at home or if you need face to face medical attention you may be asked to attend a Primary Care Centre
For more info visit https://www.nhs.uk/111
General Practice Extended Hours
GP Extended Hours clinic locations
Patients to enter the building marked General Practice Extended Hours Service
|General Practice Extended Hours Service, Countess of Chester Health Park, Liverpool Road, Chester, CH2 1HJ||Small car park in the grounds of the Extended Hours building. The barrier lifts as vehicles approach.||
Enter main entrance of Countess of Chester Health Park. Take first left at roundabout, then immediate right and right again into car park.
Site map: Countess of Chester.
Enter the hospital through main doors and walk-up corridor to Outpatients reception
|Ellesmere Port Cottage Hospital, Out of Hours Department, 114 Chester Road, Whitby, Ellesmere Port, CH65 6SG||Parking available in Hospital car park.||Site map: Ellesmere Port Hospital.|
|Helsby||Helsby Health Centre, Lower Robin Hood Lane, Helsby, WA6 0BW||Parking available in Health Centre car park.||
Off Chester Road, down Lower Robin Hood Lane and it is located just past the library.
Site map: Helsby Health Centre.
|Tarporley||Tarporley War Memorial Hospital, Park Road, Tarporley, CW6 0AP||Parking available in Hospital car park.||On Tarporley High Street, take the turning opposite the Post Office into Park Road. This is a one way street and the hospital is on the right at the top of the hill.
Site map: Tarporley War Memorial Hospital.
Patients need to ring the doorbell when they arrive
|Laurel Bank Surgery, Old Hall Street, Malpas, SY14 8PS||Parking available in practice car park.||The surgery is off the B5395 which is on Old Hall Street. If you come from the High Street in Malpas this becomes Old Hall Street.
Site map: Laurel Bank Surgery.
|Neston||Neston Surgery, Mellock Lane, Neston, CH64 4BN||Parking available in practice car park.||Neston Surgery is behind Neston Clinic.
Site map: Neston Surgery.
For more information visit: https://www.westcheshireccg.nhs.uk/help-us-help-you/general-practice-extended-hours/
Staff Training Closures
The surgery has staff training days once a month. On these training dates the surgery will be closed from 13:00 to 17:00. During this time if you need a doctor in an emergency please dial 999 or if you need urgent advice please dial 111, otherwise ring the surgery when are phone lines re-open at 17:00. Please be aware that our doors will remain closed.
The training dates scheduled for 2021 are as follows:
- Wednesday 23rd June 2021
- Thursday 15th July 2021
- Tuesday 17th August 2021
- Wednesday 22nd September 2021
- Thursday 21st October 2021
- Tuesday 23rd November 2021