When we are closed

Calling 999

Always call 999 and ask to be put through to the ambulance service if someone is seriously ill or injured and their life is at risk. For example when the person you are calling 999 on behalf of:

  • has experienced a loss of consciousness
  • is in an acute confused state and fits that are not stopping
  • has persistent, severe chest pain
  • has breathing difficulties
  • has severe bleeding that cannot be stopped

Once you are connected to an ambulance 999 operator or call handler, they will ask you a series of questions to establish what is wrong. This will allow them to determine the most appropriate response as quickly as possible.

A 999 call should only be made in a genuine emergency.

NHS 111

When the Practice is closed you can easily use 111. You can go online or simply dial 111.

NHS 111 is a fast and easy way to get the right help, whatever the time.

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Your needs will be assessed and you will be given advice about whether you need to treat yourself at home or if you need face to face medical attention you may be asked to attend a Primary Care Centre

For more info visit https://www.nhs.uk/111

General Practice Extended Access Service

Need a weekend or evening appointment? The GP Extended Access service is designed to provide patients with appointments outside core general practice hours for routine care and is available:

  • Monday to Friday: 6.30pm – 9.30pm
  • Saturdays & Sundays: 9am – 6pm
  • Bank Holidays: 9am – 2pm

You can make an appointment for a:

  • GP
  • Nurse
  • Blood test
  • Physiotherapy assessment

To book an appointment call: 0300 123 7743 or speak to your GP practice receptionist. The phone line is operational from 8am to 8pm, seven days a week.

Patients registered with a GP practice in West Cheshire can access appointments at six locations - Chester, Ellesmere Port, Helsby, Tarporley, Malpas and Neston. Please note that opening times and services offered at different venues will vary.

Patients will be given an appointment at the most convenient location for them. Extended Hours appointments can be booked up to two weeks in advance.

Please note this is not a drop-in service and appointment times and availability may vary.

GP Extended Hours clinic locations

Location Address Parking Directions
Patients to enter the building marked General Practice Extended Hours Service
General Practice Extended Hours Service, Countess of Chester Health Park, Liverpool Road, Chester, CH2 1HJ Small car park in the grounds of the Extended Hours building. The barrier lifts as vehicles approach.

Enter main entrance of Countess of Chester Health Park. Take first left at roundabout, then immediate right and right again into car park.

Site map: Countess of Chester.

Ellesmere Port:
Enter the hospital through main doors and walk-up corridor to Outpatients reception
Ellesmere Port Cottage Hospital, Out of Hours Department, 114 Chester Road, Whitby, Ellesmere Port, CH65 6SG Parking available in Hospital car park. Site map: Ellesmere Port Hospital.
Helsby Helsby Health Centre, Lower Robin Hood Lane, Helsby, WA6 0BW Parking available in Health Centre car park.

Off Chester Road, down Lower Robin Hood Lane and it is located just past the library.

Site map: Helsby Health Centre.

Tarporley Tarporley War Memorial Hospital, Park Road, Tarporley, CW6 0AP Parking available in Hospital car park. On Tarporley High Street, take the turning opposite the Post Office into Park Road. This is a one way street and the hospital is on the right at the top of the hill.

Site map: Tarporley War Memorial Hospital.

Neston Neston Surgery, Mellock Lane, Neston, CH64 4BN Parking available in practice car park. Neston Surgery is behind Neston Clinic.

Site map: Neston Surgery.

For more information visit: https://www.westcheshireccg.nhs.uk/help-us-help-you/general-practice-extended-hours/

Staff Training Closures

The surgery has staff training days once a month. On these training dates the surgery will be closed from 13:00 to 17:00. During this time if you need a doctor in an emergency please dial 999 or if you need urgent advice please dial 111, otherwise ring the surgery when are phone lines re-open at 17:00. Please be aware that our doors will remain closed.

The training dates scheduled for 2022 are as follows:

  • Thursday 28th April 2022
  • Tuesday 24th May 2022
  • Thursday 14th July 2022
  • Tuesday 16th August 2022
  • Wednesday 21st September 2022
  • Thursday 20th October 2022
  • Tuesday 22nd November 2022