Online Services

NHS App

What is the NHS App?

The NHS App helps you to get well, stay well and manage your health care

Its a simple and secure way to:

  • order repeat prescriptions
  • find NHS services
  • view your GP health record
  • get reminders and messages
  • and much more … 

It's free and available 24 hours a day, 7 days a week.

You can download the NHS App or find the same services on the NHS website: www.nhs.uk/nhs-app/ 

do more with the nhs app

How do I register for the NHS App?

To use the NHS App or log in through the NHS website you must be:

  • aged 13 or over
  • registered with an NHS GP surgery in England or the Isle of Man

Download the NHS App from your app store (available on iOS and Android) or you can also access the same services in a web browser by logging in through the NHS website.

Open the app and follow the on-screen instructions to create an account.

Verify your identity using one of the following methods:

  • Upload a valid photo ID (e.g., passport or driver’s license) and record a short video for verification.
  • Visit the practice to get registration details

For detailed guidance, visit the official NHS page on: Use photo ID to prove who you are

Or you can watch this video: NHS App – NHS Login Using Photo ID (BSL)

NHS App Quick Start A5 Leaflet.pdf

Order repeat prescriptions in the NHS App

Order repeat prescriptions

You can order your repeat prescriptions at any time in the NHS App, without joining a telephone queue or waiting until your GP surgery opens. 

You can also easily choose where your prescriptions are sent by changing your nominated pharmacy to wherever suits you.  

NHS App Repeat Prescriptions Leaflet.pdf

Book and manage appointments online

Book and manage your appointment using the NHS App.

To check for available GP appointments:

  1. Go to Services.
  2. Select Check for available GP appointments.
  3. Use the filters to find your desired appointment and book.

To view upcoming and past GP appointments:

  1. Go to the homepage or Your health.
  2. Select Upcoming and past appointments.
  3. Select GP surgery appointments.
NHS App GP Appointments
See your GP health record in the NHS App

View your Online Medical Record

You can view your record by logging in to the NHS App or the NHS website and selecting GP health record from the homepage. 

This is a record of your personal health information. It may include details about your health conditions and treatments you've had.

For more information: GP health record - NHS App help and support - NHS

View hospital appointments

You can book, view, reschedule and cancel your first appointment. To manage your referral, go to nhs.uk/referrals.

You can only manage your first referral appointment in the NHS App. If you want to manage any further appointments for an existing referral, you need to do this with the healthcare provider you have been referred to.

For more information: Hospital referrals and appointments - NHS App help and support - NHS

View hospital appointments in the NHS App

Is my information secure?

The NHS App is designed with high levels of security to ensure that your personal and medical information is protected. It uses encryption and secure login methods to safeguard your data. The app is developed and managed by NHS England, ensuring compliance with strict UK data protection laws.

NHS App privacy policy - NHS App - NHS

padlock on keyboard
Image showing mobile phone and text to explain how to allow notifications

Download the NHS App - Ensure Allow Notifications is activated

Want someone to manage your health record and/or NHS App on your behalf?

You may wish to give another person access to your medcial record.  This may be due to your age or for other health reasons. The person might be your partner or other relation. 

You can give us authority to speak to another person about your health.

To enable this service please complete and return to recpetion the form from this link Consent Policy to discuss medical details with a third party.pdf

If you wish to allow somedody else to view your medical record online, order medication for you and make appointments then please apply for Proxy Access using the form here Proxy consent letter for 16 and over.pdf

If you request Proxy Access you do not need complete the Consent to Discuss for, we will automatically do this.

Please be aware that your entire medical history since birth will be available to the person you authorise.

 

Online access for Children and Young People - Proxy Access Consent Forms

Parents of children aged 0 to 11 can be given “proxy” access to their child’s medical details and other online services. This is automatically given to the mother unless you request otherwise. This allows you to view the child's medcial record online. If you do not alreday have this service enabled for your child, please contact reception. Your hoto ID and proof of parental responsibilty will be required.

From age 11 to 16 a parent has to request this “proxy” access to be continued, with the child’s consent. Please use form 11-16 Child Proxy Consent Form

11-16 Child Proxy consent form.pdf

There is also a letter explaining Proxy Access, Proxy Access for Parents Letter.

At 16 any proxy access is automatically removed.

At age 16 a young adult may wish to give permission for us to discuss their medical detaisl with another person. To apply for this please use the form here Consent to discuss medical details with a third party.pdf

Should a young adult, 16 over wish to give consent for Proxy Access, please use  form here. Proxy consent letter for 16 and over.pdf

Please note: At age 16 and above any consent to dicusss or Proxy Access given will remain active unless the patient contacts reception to remove it.

PATCHS is an online consultation service that allows you to quickly and easily access GP services.

  1. You can create an account for PATCHS via the following link. You’ll be asked to enter your email address and set a password.
  2. Once you have created an account, you can access PATCHS by clicking the following link or opening the PATCHS app on your smartphone. Login by entering your email address & password.
  3. Choose the appropriate option and answer a few simple questions to help us understand your problem.
  4. Your answers are sent to the Practice as we will aim to respond as quickly as possible. Initial responses may be via online message, SMS or phone, with face-to-face, telephone or video consultation appointments scheduled if necessary.

Page last reviewed: 15 May 2025
Page created: 02 January 2020