Everyone working for the NHS has a legal duty to keep patient medical information confidential. We are unable to discuss patient details with family members unless the patient is under 11 years of age, when we are able to discuss with parents/guardians. Please bear this in mind for example, if you are ringing for the test results of a family member.
As a patient, you may decide to give us permission to speak to a designated person about your medical details by signing a Consent form. This can be useful between partners and for children of elderly parents. Please click the link below to print off the form.
Consent Policy to discuss medical details with a third party.pdf
If you wish to give someone online access to your medical details, called proxy access please click on the link below
Proxy consent letter for 16 and over.pdf
Alternativley, please contact our reception team.
As a parent/guardian of a child over the age of 11, please follow this link for futher information on how we can be authorised to speak with you by the child. Online Services.
In order to maintain patient confidentiality and privacy we kindly ask that you please respect fellow patients privacy when they are at the reception desk.
