Appointments

Did you know that we are able to offer you a wide variety of appointments to suit your specific needs?  Telephone, video or face to face. On many occasions it is not clinically required to see a clincian at the surgery. Often a telephone discussion is more suitable.

Our appointment system allows each patient 10 minutes. Should you wish to discuss more than one issue, please tell the receptionist who will arrange a double appointment for you. 

You can now view, book and cancel GP/ANP appointments from home, work or on the move.

What’s more, this is a 24 hour online service – you can do this in your own time, day or night.

There are GP/ANP appointments available to book from one day up to two weeks in advance.

Don't forget to put a reason for your appointment, failure to do so will result in your appointment being cancelled. 

Please note: this is for GP/ANP appointments ONLY.

DO NOT book for blood tests, annual reviews, smears or contraceptive implants.

Appointments are arranged on the day by ringing the surgery from 08:00am.

These appointments are for urgent or acute problems.

Please be prepared to explain to the receptionist the nature of your problem so that we can deal with it appropriately.

Pre-bookable appointments can be made up to two weeks in advance via online and up to 7 days in advance by telephone.

It is your right to express a preference of practitioner. However, we cannot guarantee an appointment within 48 hours. If you wish to see a particular doctor it is advisable to book your appointment as far in advance as possible. This can be done via Patient Access.

During your appointment with a doctor, nurse or physiotherapist, you are welcome to ask for a chaperone. The doctor, nurse or physiotherapist may also ask for a chaperone whilst they are examining you. This is perfectly normal and is for the benefit of both you and the Health Care Professional.

Our Doctors and Nurses have a number of telephone appointments available. Our Receptionists will be pleased to arrange this for you, kindly ensure that when taking the telephone call from the surgery you have a strong mobile phone signal, thank you.

Please call the surgery on 01829 771588 to book a telephone appointment or use the NHS App. 

Language Line - Interpreters

• Be prepared to help us by giving the receptionist more information if requested. All our staff are trained to handle and respect confidential information.
• If you wish to see a particular doctor at a particular time on a non-urgent matter, please book your appointment  online with as much advance notice as possible.
• If you need to cancel your appointment, please ring and let us know. Appointments are always in great demand and a missed appointment could be used by someone else.

You may only request a home visit if you are housebound or are too ill to visit the practice. A GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Any request for a possible home visit should be made by telephone between 09:00 am - 10:30 am. Due to demand on our GPs we will be unable to take home visits requests after 10:30 am.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you may be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can cancel your appointment:

• online
• via a link the text you receieved for your appointment reminder
• by phoning the practice

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will be advised to rearrange your appointment.