What should you do when we are closed

Immediate action required: Calling 999

Always call 999 and ask to be put through to the ambulance service if someone is seriously ill or injured and their life is at risk. For example when the person you are calling 999 on behalf of:

  • has experienced a loss of consciousness
  • is in an acute confused state and fits that are not stopping
  • has persistent, severe chest pain
  • has breathing difficulties
  • has severe bleeding that cannot be stopped

Once you are connected to an ambulance 999 operator or call handler, they will ask you a series of questions to establish what is wrong. This will allow them to determine the most appropriate response as quickly as possible.

A 999 call should only be made in a genuine emergency.


Non-urgent advice: NHS 111

When the Practice is closed you can easily use 111. You can go online or simply dial 111.

NHS 111 is a fast and easy way to get the right help, whatever the time.

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Your needs will be assessed and you will be given advice about whether you need to treat yourself at home or if you need face to face medical attention you may be asked to attend a Primary Care Centre

For more info visit https://www.nhs.uk/111

Accessing pharmacy services poster

  1. As qualified healthcare professionals, Pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, and aches and pains.
  2. If symptoms suggest it's something more serious, pharmacists have the right training to make sure you get the help you need. 
  3. All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
  4. Many pharmacies are open until late and at weekends. 
  5. Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

For more information on How your pharmacy can help - NHS (www.nhs.uk)