Opening Hours

We know our phone lines are very busy each morning so we have increased the number of staff answering calls and the number of incoming lines. In a further attempt to improve this busy time of day we would ask you to ONLY call at 8:00 am to book or cancel appointments. If you call between 8:00 am and 9:00 am our staff will ask you to call back if your call is not related to booking an appointment. This will help keep our lines free.

Our new telephone system is organised as follows:

We firmly believe that all our staff need to be well trained and to keep up to date with ongoing changes in the day to day work. The Village Surgeries Group, like other practices in the Chester area, closes for one afternoon a month, in order that staff training can be undertaken. 

The practice is scheduled to be closed for training, from 1:00 pm until 8:00 am the next day on the following dates:

• Tuesday 4th February 2025
• Wednesday 12th March 2025
• Tuesday 1st April 2025 
• Wednesday 14th May 2025
• Tuesday 3rd June 2025
• Wednesday 16th July 2025
• Tuesday 9th September 2025
• Wednesday 8th October 2025
• Tuesday 4th November 2025
• Tuesday 3rd February 2026
• Wedneday 11th March 2026

Please note Our telephones will switch to the 111 service on these dates from 1:00pm until 8:00 am the following morning.

To see what to do when we are closed click the link below.